When you find demoralized employees in any organization, the cause is always at the top. The employees all seem happy to be there whereas the employees in the Horseshoe all seem sad and demoralized. The Buffet is top notch and compares favorably with the best of Las Vegas. Now if someone were to ask for me, what casino to go to in Tunica I would say, go to the Goldstrike casino. Now it’s like visiting a beautiful home from your past and find out that it has run down to the point where homeless people are living there. In the past when we arrived there, it was like visiting home. We are not big time gamblers so we don’t win or lose a lot and this review might might be like looking a gift horse in the mouth. We are diamond members and all of our rooms and meals are comped which means our visits there cost nothing except what we lose in the casino. They don’t even have a buffet anymore and what they do have is over priced and very low quality. It has not reached bottom yet, but it seems to us that it is still sinking. That was yesterday.It has been going down for several years. The casino was a lot of fun with and the people who work there were friendly and enjoyable to be around. When it first opened, we’re proud to recommend it to all of our friends. We have been busy doing this casino since it opened. This was old, tired, dirty, noisy and in serious need of an update.

When asked how our stay was at checkout I said awful. I should have stayed at a regular hotel for that price. I paid for all 3 nights these were not the free rooms but a reduced rate. Saw them later and they got a room at 4:30 and it wasn't what they reserved. People checking in ahead of us were told rooms not ready. New room did not have trash removed and smelled musty and dirty but appeared to have clean sheets and towels and at that point too tired to wait anymore. A very nice maintenance man went down to the desk and got us transferred to a new room and a $50 food credit.

Given a room and it had no bed and had not been cleaned. Did not get a call so went back at 11:30 to check on it. Then told at 10 pm our room was not ready. Waited in line for over an hour to check in. I know they just reopened after Covid 19 but the hotel was so unprepared for guests it was awful.

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